The Vilamoura Marina has just become the first marina in Portugal to receive the 5 Gold Anchor Platinum certification accredited by The Yacht Harbour Association.
There are only 10 marinas worldwide that achieved this distinctive grade. Now, Portugal joins this exclusive ranking of marinas that are distinguished by receiving highly demanding clients who expect the highest levels of facilities, infrastructure, and customer service
To achieve the distinction it was necessary to continue meeting high-level criteria, including an evaluation of the marina environment based on first-class construction design, installations, and other features; customer service through a dedicated concierge team that caters to the needs of owners, guests, and crew; and quality facilities, providing a luxury experience for their customers.
Isolete Correia, Administrator of Vilamoura World, comments that “this certification reflects the high level of offer and the quality of the infrastructure, as well as the continued hard work and dedication of the entire team involved, whose efforts are entirely focused on providing excellent services".
Between 2015 and 2017, Vilamoura Marina was elected, among all marinas classified with 5 Anchors, the best international marina of the year. Being awarded in three consecutive years, in 2017 it was awarded “International Marina of Distinction 2015-2017”. In 2019, 2021 and 2022 it was awarded the Best International Marina.
Achieving this accreditation means achieving an extremely high evaluation score in all the criteria, namely space ambiance; planning; policies & procedures; Customer Service; environment; water facilities and infrastructure; and onshore facilities and infrastructure, with a rigorous auditing process that includes on-site assessments, compliance with local and regional regulations, member satisfaction surveys, concierge services, premium facilities and much more.