Customer Survey - Marina de Vilamoura

1. Client Identification (Optional)

Name

Phone number

E-mail

Are you a resident in Vilamoura?

Age Group

18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
> 65

Boat's name

Type of visit

⩾ 1 Year
⩽ 1 Year

Nr. of nights

Boat type

Sailing
Motor

Berth

How did you come to berth with us?

Previous visitor
Internet
Recommendation
Press
Boat Show
Other

If Other - Please explain

2. Overall satisfaction

2.1. On a scale of 0-10 how likely are you to recommend this Marina to a friend or colleague? *

0 (Not at all likely)
1
2
3
4
5
6
7
8
9
10 (Extremely likely)

Please explain your reason(s) for your answer

2.2. Do you consider the Marina to be value for money? *

Please explain your answer if no

2.3.1. On a scale of 0-10 how would you rate the facilities? (0 - Poor; 10 - Excellent) *

2.3.2. On a scale of 0-10 how would you rate the services? (0 - Poor; 10 - Excellent) *

2.3.3. On a scale of 0-10 how would you rate the security? (0 - Poor; 10 - Excellent) *

Please explain your answer if you rated one or more of the items 6 or below

2.4. What do you like best about this Marina? *

Marina Layout
Value for Money
Near the beach
Restaurants, bars and attractions
Security and feeling of safety
Boatyard services
Awards and certifications
Marina Facilities (toilets, showers, ...)
Customer Service
Marina location
Nightlife and resort vibrancy
Access to open water
Reception
Website
Marina Infrastructures (pontoons)
Great staff
Sense of Community
Tranquility
Cruising distance to other marine attractions
Environmental awareness
Other(s)

2.5. What would you like to see improved in this Marina? *

3. Satisfaction with the berth

3.1. Are you happy with the location of your berth? *

If not, why?

Too noisy
Too far from gate
Berth too short
Fingers too short
Problems with other customers
Other(s)

4. Satisfaction with services

4.1.1. How would you rate the quality of the reception provide? *

Poor
Satisfactory
Good
Excellent

4.1.2. How would you rate the quality of the sailors provide on arrival and during your stay? *

Poor
Satisfactory
Good
Excellent

4.1.3. How would you rate the quality of the fuel station provide? *

Poor
Satisfactory
Good
Excellent

4.1.4. How would you rate the quality of the response to requests for assistance? *

Poor
Satisfactory
Good
Excellent

Please explain your answer if you rated one or more of these services as poor

4.2. Have you used the boatyard in the last/current year? *

On a scale of 0-10 how would you rate the quality of the boatyard service? *

0 - Poor
1
2
3
4
5
6
7
8
9
10 - Excellent

Please explain your answer if you rated the boatyard service 6 or below

5. Satisfaction with the pontoon and other infrastructures - Are you happy with the following?

5.1.1. Infrastructure of the pontoons *

5.1.2. Maintenance of the general Marina areas (including walkways) *

5.1.3. General cleanliness around the Marina *

5.1.4. Electric supply on the pontoon *

5.1.5. WiFi (Internet) *

5.1.6. Car Parking *

5.1.7. Marina safety *

5.1.8. Commercial offer on the Marina surrounding *

Please explain if you didn't choose in any case(s)

6. Satisfaction with toilet and laundry facilities

6.1.1. On a scale of 0-10, how would you rate the shower, WC and laundry facilities, at Marina Plaza? (0 - Poor; 10 - Excellent) *

6.1.2. On a scale of 0-10, how would you rate the shower, WC and laundry facilities, at CCMV? (0 - Poor; 10 - Excellent) *

6.1.3. On a scale of 0-10, how would you rate the shower, WC and laundry facilities, at Vilamarina? (0 - Poor; 10 - Excellent) *

6.1.4. On a scale of 0-10, how would you rate the shower, WC and laundry facilities, at the boatyard? (0 - Poor; 10 - Excellent) *

Please explain your answer if you rated one or more of these facilities with 6 or below

7. Additional information

Would you like to give as any additional information or suggestion?

I authorize Marina de Vilamoura to collect and use my personal data for the identified purposes. *

satisfaction survey