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satisfaction survey
Bertholders Satisfaction Survey
1. Client Identification (Optional)
Name
Phone number
E-mail
Are you a resident in Vilamoura?
Yes
No
Age Group
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
> 65
Boat's name
Type of visit
⩾ 1 Year
⩽ 1 Year
Nr. of nights
Boat type
Sailing
Motor
Berth
How did you come to berth with us?
Previous visitor
Internet
Recommendation
Press
Boat Show
Other
If Other - Please explain
2. Overall satisfaction
2.1. On a scale of 0-10 how likely are you to recommend this Marina to a friend or colleague? *
0 (Not at all likely)
1
2
3
4
5
6
7
8
9
10 (Extremely likely)
Please explain your reason(s) for your answer
2.2. Do you consider the Marina to be value for money? *
Yes
No
Please explain your answer if no
2.3.1. On a scale of 0-10 how would you rate the facilities? (0 - Poor; 10 - Excellent) *
0
1
2
3
4
5
6
7
8
9
10
2.3.2. On a scale of 0-10 how would you rate the services? (0 - Poor; 10 - Excellent) *
0
1
2
3
4
5
6
7
8
9
10
2.3.3. On a scale of 0-10 how would you rate the security? (0 - Poor; 10 - Excellent) *
0
1
2
3
4
5
6
7
8
9
10
Please explain your answer if you rated one or more of the items 6 or below
2.4. What do you like best about this Marina? *
Marina Layout
Value for Money
Near the beach
Restaurants, bars and attractions
Security and feeling of safety
Boatyard services
Awards and certifications
Marina Facilities (toilets, showers, ...)
Customer Service
Marina location
Nightlife and resort vibrancy
Access to open water
Reception
Website
Marina Infrastructures (pontoons)
Great staff
Sense of Community
Tranquility
Cruising distance to other marine attractions
Environmental awareness
Other(s)
2.5. What would you like to see improved in this Marina? *
3. Satisfaction with the berth
3.1. Are you happy with the location of your berth? *
Yes
No
If not, why?
Too noisy
Too far from gate
Berth too short
Fingers too short
Problems with other customers
Other(s)
4. Satisfaction with services
4.1.1. How would you rate the quality of the reception provide? *
Poor
Satisfactory
Good
Excellent
4.1.2. How would you rate the quality of the sailors provide on arrival and during your stay? *
Poor
Satisfactory
Good
Excellent
4.1.3. How would you rate the quality of the fuel station provide? *
Poor
Satisfactory
Good
Excellent
4.1.4. How would you rate the quality of the response to requests for assistance? *
Poor
Satisfactory
Good
Excellent
Please explain your answer if you rated one or more of these services as poor
4.2. Have you used the boatyard in the last/current year? *
Yes
No
On a scale of 0-10 how would you rate the quality of the boatyard service? *
0 - Poor
1
2
3
4
5
6
7
8
9
10 - Excellent
Please explain your answer if you rated the boatyard service 6 or below
5. Satisfaction with the pontoon and other infrastructures - Are you happy with the following?
5.1.1. Infrastructure of the pontoons *
Yes
No
5.1.2. Maintenance of the general Marina areas (including walkways) *
Yes
No
5.1.3. General cleanliness around the Marina *
Yes
No
5.1.4. Electric supply on the pontoon *
Yes
No
5.1.5. WiFi (Internet) *
Yes
No
5.1.6. Car Parking *
Yes
No
5.1.7. Marina safety *
Yes
No
5.1.8. Commercial offer on the Marina surrounding *
Yes
No
Please explain if you didn't choose in any case(s)
6. Satisfaction with toilet and laundry facilities
6.1.1. On a scale of 0-10, how would you rate the shower, WC and laundry facilities, at Marina Plaza? (0 - Poor; 10 - Excellent) *
0
1
2
3
4
5
6
7
8
9
10
6.1.2. On a scale of 0-10, how would you rate the shower, WC and laundry facilities, at CCMV? (0 - Poor; 10 - Excellent) *
0
1
2
3
4
5
6
7
8
9
10
6.1.3. On a scale of 0-10, how would you rate the shower, WC and laundry facilities, at Vilamarina? (0 - Poor; 10 - Excellent) *
0
1
2
3
4
5
6
7
8
9
10
6.1.4. On a scale of 0-10, how would you rate the shower, WC and laundry facilities, at the boatyard? (0 - Poor; 10 - Excellent) *
0
1
2
3
4
5
6
7
8
9
10
Please explain your answer if you rated one or more of these facilities with 6 or below
7. Additional information
Would you like to give as any additional information or suggestion?
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